FREQUENT ASKED QUESTIONS

- BROWSING PROBLEMS

If you meet browsing or display problems,check that your browser is update. Find out the version of your Browser, by directly redirecting to the homepage and searching for "A PROPOS". To update your Browser, go directly to the official website of your Browser.
If the problem persists,contact the Website Assistance Service, here

- VIDEO READING PROBLEMS

I don’t have any image :

- Following the quality of your connection,you need time for "loading" before you can see de screen.
- The reading program Flash is necessary.If it is already installed,it must not be updated. Download and install the last version of Flash Player.

The images are of bad quality and/or jerky :

- Due to your low speed connection,the downloading time may be longer. It's going to be better at the second playback.
- This can be explained by an overloading of your computer memory
- You may have too many programs open. Just keep the required program open.

- SUBSCRIPTION PROBLEM

You cannot connect to the website, your password may be incorrect. Use the page Forgotten password ? In order to change your password
If the problem persists,contact the Website Assistance Service, here

- I DO NOT RECEIVE THE NEWSLETTERS

Once connected, select My Account and check that the box Newsletters.
If this box is already checked, contact the Helpdesk Internet Website, here